Running some simple calculations on resolutions objects, specifically on Incident. These are just determining the hours of an Incident. I'm looking to simply create these calculations and store them into our database so that our analytic tools can just pull this field in instead of calculating it itself. This should be simple. I have created a simple calculation that is calculating resolution creation date - incident creation date. This works fine and shows properly on the window where it's created and stored. However, when I go directly into the database to look for this field, it's showing up NULL. I've tried this with both Before Save and After Read configuration on the attribute and getting the same result.
Can someone offer a KB article to explain this and how to resolve it? Sitting it on the window is nice, but it's not solving my problem.