While searching for an Employee in the Employee workspace, if they have a common name like 'John Smith', we frequently get a database timeout error. Any ideas on what causes this or suggestions on how to get around this?
Your full-text index is most likely fragmented.
Please rebuild the catalog for now and create a regular maintenance task (see Ivanti SM Performance Tuning Guide v2017.2.1 / sql server - Guidelines for full-text index maintenance - Database Administrators Stack Exchange)
Retrieving data ...