We have been creating all of our Configurations (Call Types, Teams , Roles etc.) in our Test System. Our Test system is well on its way to complete.
Now I assume, like HEAT Classic that there is a method to update our prod system with the changes already completed in our Test\Development System? I.e. we bring over some sort of configuration file\instance copy to the new prod system and the work in Test is then transferred over to new Prod build?
I assume that we do not have to repeat all the configuration (forms, teams, roles etc.) again in the newly built production system.
Can you point me in the direction or just an overview of how this mechanism would play out?
Have a read of this document it describes the use of packages to move metadata/configurations between tenants. It will not move all your teams for example only data for pure validation objects. The 4 methods of data/config movement are in the document.