One of our SDA's reported an issue that I can't work out;
The service request was created by the service desk on behalf of a customer and assigned to another team. When a member of that tried to fulfil the request this error is shown;
And rightly so as the customer field is blank also not editable, however when list view is selected the customer's name is shown as should in the "Customer Name" column.
This is the second time that this has happened. The first I think I ran a "Close Service Request" quick action whilst in list view, which didn't really resolve the issue.
Have you logged a case with Ivanti support? Looks like something that would need to be run through troubleshooting.
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