In webdesk when we connect a child ticket to a parent , or vice versa , or a ticket to a "problem" we get a box that shows every ticket ever with no filters.
This makes it a little impractical to use , and I was under the impression nothing could be done.
Then I found this discussion:
Jay is doing the same thing - but he has filters on the box! (Ok, they dont work , but thats been addressed.)
How would I add these to mine?