2 Replies Latest reply on Feb 6, 2018 9:01 AM by Mark6785

    Filters on Parent Child ticket selection (webdesk)

    Mark6785 Apprentice

      In webdesk when we connect a child ticket to a parent , or vice versa , or a ticket to a "problem" we get a box that shows every ticket ever with no filters.

      This makes it a little impractical to use , and I was under the impression nothing could be done.

      Then I found this discussion:

      Unable to search for parent or child tickets

       

      Jay is doing the same thing - but he has filters on the box! (Ok, they dont work , but thats been addressed.)

      How would I add these to mine?