I want to constraint Priority based on Service and Category. The idea is when analyst select Service and Category in Incident, Priority will be filtered. Right now, Priority constrained by Impact and Urgency. These are sample of the matrix:
|Email Service||Connectivity||Priority 1|
|Email Service||Account Lockout||Priority 2|
|Desktop Service||Account Lockout||Priority 3|
|Desktop Service||Application Error||Priority 3|
|Printing Service||Connectivity||Priority 4|
Is there anyone had experience with these requirements and can you give steps how to configure it.