We have a request that needs to go to analysts in "Team A" for verification and validation. Like a normal request someone on that team will claim the ticket and work on it and possibly add some notes. Once they have completed their work they need a way to determine whether o move the request to the next step or to just close the ticket.
If the move to the next step, it needs to move to analysts in "Team B" who will do other things and take the ticket to completion.
We are new to building request offerings and haven't encountered this use case before. How would you build this in the system's "Plan Request Fulfillment"?
All of our requests so far are a start block going to an update block to assign to the appropriate team, then a stop block.
We haven't experimented with the Workflow and Task blocks but assume those will be used somehow here.
Thanks for any feedback and suggestions!