You can display the Attachments sent in with an Email from the Incident object without having to attach the files directly to the Incident.
Access the AdminUI
Click on Business Objects
Click on Incident
Click on Layouts
Select the Layout in use, example: IncidentLayout.ServiceDesk
Click on formView
Under Child Panels, click on the Object 'Attachment'
This will show you the rollup sequence and you can add or modify what is there. Here is an OOTB screen shot showing rollups from Emails, Tasks, and Task Emails:
From the front end, open an Incident that you sent an email to that contained an Attachment.
Click on the Attachment tab and on the far right click the little black arrow that points down and select the Object you want to display the Attachments from:
Now you will see the Attachments from those objects.
If you want to always display the related Attachments, when you edit the Attachment you can set to display the rollup by default:
Thanks for the information. I followed the steps hoping the attachment tab would be present each time an attachment came through. Basically, I'm wanting the Attachment tab to always be present next to the Task tab.
Thank you so much for the help!