1 Reply Latest reply on Feb 13, 2018 9:27 AM by CHINKS

    Mapping into Reply Display Name & Reply E-mail Address (Mail Manager)

    CHINKS Apprentice

      Notice my screenshot - 'Reply Display Name' and 'Reply E-mail Address have been mapped.

      I cannot identify what they have been mapped to!

      We use different emails accounts dependant on the support group identified handling each Incident.

      These fields are quite heavily used within our processes.


      Reply Display Name determines which mailboxes are used.


      My Question - how do I identify what these attibutes are mapped to? (is there a query or sql available).