While configuring SLAs we have based them on 'Current Assigned Group'. When a ticket gets logged an automatic assignment is done to the Group A and the corresponding SLA for Group A will be applicable. After that for second automatic assignment happens to Group B but instead corresponding SLAs getting applicable the older SLAs i.e of Group A are getting applicable. After the second automatic assignment for following manual as well as automatic assignments the SLAs working as desired.
Do you have any idea why is this happening?
Your help will be appreciated.
Thanks in advance