Hey ServiceDesk Pals,
How would you go about querying all resolved incidents and only selecting the records that have been in a "In Repair, pending rebuild, etc" statuses?
For Example: Incident that went into an "In Repair" status and is now resolved, how would I pull this record?
I know this is an odd question considering if I had an attribute to determine the Clock and whether these incidents stopped the clock or continued the clock (at those statuses). I wouldn't be asking y'all this.