I have made edits to the survey we want sent out but I'm not able to find the email to edit.
I'm looking under Business Object -- Incident -- Business Rules -- Triggered Actions
I seed a Send Survey upon Incident Closure which is actually turned off but people have submitted surveys. When I click on to edit I can see the email but the subject line there isn't the same as the email that was forwarded to me (so I'm not sure this is the correct notification).
The help files have me look under Editing and Calculation Rules but I'm not seeing anything about surveys under this heading.
I will also need for this to be set up correctly under Service Requests as well. Like I mentioned the emails about the surveys are being sent out but I can't find the right location to edit the emails.
We've been using the system for about a month now lol and trying to find everything is a task!