I have heard of no plans for this integration. I have asked the Product Manager to confirm and will respond here directly once I receive a response.
Thank you for inquiring. In fact I am planning on a Skype for Business connector for Ivanti Service Manager. Planned is capability that will enable users to interact with the service desk via chat. The service desk can then create an incident or request; view current records the customer has to update them as well as view presence and initiate a chat directly from an Incident. The current plan is to make this available in late Q2 but could stretch into early Q3. Ivanti will send announcements once this capability becomes available.
Principal Product Manager
Service Management and Voice
We're very much looking forward to this connector. With a switch to enterprise voice via S4B, this is going to be very useful!