2 Replies Latest reply on Feb 22, 2018 12:54 PM by JohnO

    Copy an existing Process

    JohnO Specialist

      Hi Everyone,

       

      Is it possible to copy an existing process to another item. For example in Configuration Item -> Workstation  I want to copy its own process onto Laptop.

        • 1. Re: Copy an existing Process
          Julian Wigman ITSMMVPGroup

          JohnO I assume you mean you have asset management included in your license right?

           

          I don’t think you can copy sideways, but you can copy down from processes on Configuration Item level for sure. The reason you cant is because processes built at the lower level use status, conditions, actions, defined at that level that wouldn’t exist if you copied between levels.  However copy down from the parent Configuration Item level means that child objects inherit Actions, Conditions, Statuses from the parent.

           

          Anyway easy to do a quick test to demonstrate one way or another.

           

          Julian

          MarXtar Ltd

          • 2. Re: Copy an existing Process
            JohnO Specialist

            JulianWigman You are right. I was able to copy a process from Configuration Item and select a target Business Object.  Thank you!