0 Replies Latest reply on Feb 21, 2018 12:39 PM by smb42

    Knowledge: Use of Document Vs. Reference?

    smb42 Rookie

      Hello,

       

      I'm beginning a knowledge base in ConnectUs (Heat cloud ticketing system) and I'm exploring the differences between Reference and Document knowledge article types. Does anyone have a distinction between the two? I am curious how these two would differ from one another.

       

      Also, does anyone have resources for building a knowledge base? Any websites, books, article recommendations would be much appreciated.

       


      Thanks in advance.