0 Replies Latest reply on Feb 23, 2018 2:43 AM by giorda62

    Measuring effectiveness of documents

    giorda62 Apprentice

      We have a number of documents in the knowledge base that are not attached to articles and we'd like to know how many times userss are accessing them; is it possible to use the effectiveness in the same way as it is for articles? The effectiveness attribute is already present in the Document object, but it's not updated when an user access the document.