Edit the content of the notification emails.
Newbie question: I suspect: a basic thing has not been done.
I am making text changes to the New Incident Notification email template but the emails the system is firing do not reflect the change I have made.
On the action “client receives email upon new incident” template I have changed a single word in the template.
I am updating the template in location:
Build -Automation Tools -Quick Actions -Business Object Incident#
I select the New Incident Notification and edit.
Make the change and then save.
Simply changed the word Logged to the word Created
I save it. The change appears however the actual emails the system is generating do not reflect this change.
Is there some sort of commit action I am missing?