We launched our service desk platform to staff about 6 months ago and are just getting around to investigating the chat feature/functionality.
Unfortunately, finding resources/information on functionality seems elusive between all of the support sites and I was looking for assistance on:
1) where I could go to find materials on these function
2) if anyone has any experience with chat and can answer if it works well and what the experience is like
3) finally, if anyone knows how I can enable it for testing on our dev server that would be awesome!