0 Replies Latest reply on Mar 2, 2018 10:11 AM by jward-schmidt

    Attachments cant always be opened from service requests workspace if uploaded from self service by a customer.

    jward-schmidt Rookie

      Attachments can't always be opened from service requests workspace if uploaded from self service request offering form by a customer. We've checked files types ect. and know its not a setting like that. Anyone else have this problem?

       

      More specifically we've noted that i.e. 9 will not accept a document at all.

       

      IE 11 will look like it accepts the document, you cant click on it to download, and will submit like its attached but will not attach.

       

      This is in 2016.1