Here's what we would like to do.
We have CIs - with both Names and Common Names
While in Incident, we want to capture 2 separate fields of data: Reported CI and Actual CI. In those fields...
Is there anyway to search either the Name or Common Name to find results?
Thanks in advance for any insight.
Hello there -- Internally we have been discussing this and trying to be creative. We've come up with two options, neither of which we know how to do:
1. If Field was searchable rather than type ahead, we would get the results we want; or
2. If we could take the information in both fields and rather than combining to make one long field, create separate picklist entries for them, we would get the results we want.
Retrieving data ...