1 Reply Latest reply on Feb 28, 2018 12:20 PM by Christopher.Bakken

    Personalize My item list content

    alouhichi2 Apprentice

      Hi,

       

      Actually (OOTB) the My Item object list is returning all incident/ Request /approvals

      For incident it returns all incidents where the customer field matches with the current user

       

      In my case end user can create incident for another person (change the customer field)

      In this case In My items user don't see incidents created by him for another person

       

      How to change this please?

       

      Any feedback will be appreciated

       

      Thank you

       

      Regards,

        • 1. Re: Personalize My item list content
          SupportEmployee

          If a user can create an item for someone else, you would need to identify how you are storing that separation in the actual incident and carry it over to My Items. Then add another object permissions rule to account for the new field.

           

          The OOTB rule pulls on CustomerRecID, which is just the RecID from ProfileLink.

           

          If you are utilizing the OOTB link field for 'Reported By' you can copy the same thing profile link is doing but with alternatecontactlink_recid to some new field in FRS_MyItem, like ReportedRecId. Then build your object permissions rule from that.

           

          The goal is to make it to Self Service can see my Items where CustomerRecId OR ReportedRecId is equal to them. They would then be able to see items logged for them and logged by them.