3 Replies Latest reply on Mar 22, 2018 8:58 AM by JFento

    Performance replying to emails in the Journal object from within an Incident

    JFento Rookie

      When replying to emails with history from the Journal Related Objects object in incident is very slow.  20+ seconds to open, and 10+ seconds to reply. 

      I investigated using the performance tuning steps and new indexes were created but performance hasn't changed.  I am curious if others have experienced this problem and have any suggestions?

       

      Thanks!