1 Reply Latest reply on Mar 7, 2018 12:38 AM by Robert.Gardner

    Can't add Variable to Add Assignment Dropdown in Process Designer

    Robert.Gardner Apprentice

      Landesk Service Desk 2016.2


      In our of processes we currently have "Add Assignment" steps, which include variables in the dropdown boxes.

      The variables we are using include $CurrentGroup$ in the Support Group dropdown and $CurrentUser$ in the Analyst dropdown:

      Add Assignment.JPG

      We would like to add some additional steps to the process and populate the Add Assignment window with the same variables in the dropdown. But whenever I save it, these variables disappear from the fields:

      Add Assignment 2.JPG

      I've tried editing the Window and for these fields turning Mandatory to False. But this does not allow me to save these variables into these fields.


      Does anyone have any advice on how to modify the Add Assignment steps of the process and add the variables?