2 Replies Latest reply on Mar 13, 2018 3:04 AM by Dan_Mills

    Change Management Status's

    Dan_Mills Specialist

      Good afternoon


      I'm looking into the Change workflow and am having some trouble identifying the Out of the box status's that come with the module.


      There doesn't seem to be anywhere (I can find) where I can set the flow so the change automatically moves between the status's


      I.E Draft - Requested - Pending Approval - Approved - Implemented - Closed.


      In other Service Management tools I have used this status bar has been at the top of the Change request so you can see the progress, however in HEAT this is not the case.


      Can anyone please advise where this are in the Admin console and how do I edit them/build them?


      Many thanks