I have multiple types of items in my service catalog.
Templates for end-users (eg: password reset), key-users (eg: Server Installation), system usage (eg: ServiceReq created from another system).
My problem here is that all these types might be available to people from different companies or location (making me unable to use the default filtering system)
I would like to add a flag to each employee to filter accesses to templates but it would require adding the flag to the template object itself, and from here, find a good way to use Object Permission to do it properly.
I know for sure my solution will work, but I'm uncomfortable with editing objects such as Service Req Template.
Did you ever encounter the same problem? How did you cope with it?
We have similar approach to our Service Catalog where employees are flag base on an Active Directory Groups. From there we can filter them into different OUs, either All/IT/HR..etc and only people can view Request Offerings publish to their designated OUs.