Hello - I'm hoping someone could help me out! I am not sure if I'm having two separate issues or if they are related. This is for Management Suite 9.6 SP3.
First - we noticed that the agents weren't reporting accurate inventory scans. Example: we would update a program on a device and, even though we did full inventory syncs, it would never update within LANDesk. I checked the Event Viewer and we keep seeing "Login failed for user 'NT AUTHORITY\SYSTEM'. Reason: Failed to open the explicitly specified database 'ReportServer'. [CLIENT: <server IP address>]. Would that be the reason why the agents inventory is updating in LANDesk?
Second - we noticed that the LANDesk InventorySync Service isn't started (even though it's set for Automatic Startup) and when we go to start it, we get the following error: "Windows could not start the LANDesk InventorySync Service service on Local Computer. Error 1053: The service did not respond to the start or control request in a timely fashion". When we go into C:\Program Files\LANDesk\ManagementSuite\MobInvUpServ.exe to try to run in manually, we get an APPCRASH message for that application showing the Fault Module Name as KERNELBASE.dll. How would I go about fixing this?