2 Replies Latest reply on Mar 22, 2018 6:42 AM by cbrownsword

    Adding Reference ID to Note window top bar in WebDesk

    cbrownsword Apprentice

      We'd like to add an Incident Reference Number to the New Note Window in a similar way it displays the Reference Number on the Incident Window.


      I've found this guide for changing the Incident Window top bar in Console but nothing about how to do this for WebDesk or on a collection ie: Note. 


      Reference ID not appearing in Incident window


      Would there be a way to do this?


      My other idea I've had if this can't be done is to add the reference number to the Notes Window.  I created a new attribute on note with a calculation to return the incident reference number and added it to the new note window.  When adding a new note the attribute shows 0 and not the reference number.