We'd like to add an Incident Reference Number to the New Note Window in a similar way it displays the Reference Number on the Incident Window.
I've found this guide for changing the Incident Window top bar in Console but nothing about how to do this for WebDesk or on a collection ie: Note.
Would there be a way to do this?
My other idea I've had if this can't be done is to add the reference number to the Notes Window. I created a new attribute on note with a calculation to return the incident reference number and added it to the new note window. When adding a new note the attribute shows 0 and not the reference number.