3 Replies Latest reply on Sep 27, 2018 2:15 AM by Dan_Mills

    Mobile Self-Service - An item with the same key has already been added.

    maba Apprentice

      Hi everyone,

       

      this is my first question in the forum, please forgive me if I have not observed one or the other rule yet.

       

      I have Request Offerings that are marked as editable. As soon as a change is made in the mobile Self Service before approval and you click Submit, the following error message appears, but the changes are applied correctly. The error does not appear in the normal self-service view.

      In a pre-sales version (same version) the error did not appear either. All settings were the same

      IvantiError.png

      However, this behavior is unacceptable to the end user and leads to confusion.

       

      Does anyone know this mistake? Has anyone had this mistake yet? Do you have a proposal for a solution?

      I'm a little desperate right now.

       

      We are using(Ivanti version 2017.2.1000.27030 @ 9/14/2017

       

      Many thanks in advance and best regards