2 Replies Latest reply on Mar 23, 2018 10:35 AM by IJU

    If block

    DJohns1 Rookie

      I am working on an Equipment Request Request Offering where customers are able to submit a request for different types of computer equipment.  I'm using check boxes for each type of equipment, and I am trying to setup the Request Fulfillment workflow with an IF Block after Start that looks to fields I've specified that would need approval if checked, and if True will send an approval out to the appropriate department manager.  My problem is that the IF Block is not working correctly, and surmising that I have not filled out the Value field correctly.  For each check box field in the IF Block I have tried a value of 1, '1', and True, and 'True', but when I test submitting the form, the IF Block uses the false exit despite checking a box in the form that would require approval.  Hope that made sense.

       

      Thanks,

      Dan Johnson

        • 1. Re: If block
          AlasdairRobertson ITSMMVPGroup

          This is the config I used today on an IF Block running from a checkbox on the form and it works, I use a True or False as the value

           

          • 2. Re: If block
            IJU Apprentice

            This is how I do it as well. This should work (True or False).

             

            Could you post the exact configuration of the if block?

             

             

            Beste Grüße / Best Regards

             

            Immanuel Jungheim
            Consultant

             

            ITSM Consulting GmbH   |   Germany   |   D-55294 Bodenheim   |   Am Kuemmerling 21-25
            Mobile: +49 151 29256681   |   Tel.: +49 6135 9334 0   |   Fax: +49 6135 9334 22   |   E-Mail: [email protected]   |   Web: www.itsmgroup.com

             

            ITSM Group – Be Better

            Geschäftsführer: Siegfried Riedel, Amtsgericht Mainz HRB 47740