Looking for some assistance on new emails being sent from HEAT.
Currently under Incident, we have the option for a new email:
This pre-populates with the below:
We're looking to get the tool to be able to receive emails into HEAT, however the Subject is automatically listing as "IncidentID#" instead of just "Incident".
I'm unable to tell in the configuration side where this is so I can amend it.
I've looked in Incident, Task and Journal.email Business objects and am unable to find it.
Any assistance would be grateful.