11 Replies Latest reply on Jun 1, 2018 9:15 AM by Dan_Mills

    Emails sent directly from HEAT - Incident

    Dan_Mills Apprentice

      Hi all

       

      Looking for some assistance on new emails being sent from HEAT.

       

      Currently under Incident, we have the option for a new email:

      This pre-populates with the below:

       

      We're looking to get the tool to be able to receive emails into HEAT, however the Subject is automatically listing as "IncidentID#" instead of just "Incident".

       

      I'm unable to tell in the configuration side where this is so I can amend it.

       

      I've looked in Incident, Task and Journal.email Business objects and am unable to find it.

       

      Any assistance would be grateful.

       

      Many thanks

      Dan