3 Replies Latest reply on Apr 9, 2018 11:39 AM by wynnb

    Tenant name in Global Constants

    blwallace Specialist

      Newly implementing ITSM.  Looking at emails sent when creating an Incident.  The From address in an email notification has no-reply_{Tenant}@it.com - this is the default Global Constant.  I have three tenants:

      • production: nova.company.us
      • uat: uat-nova.company.us
      • staging: stg-nova.company.us


      I'm testing my staging tenant.  When this email goes out, I expected the tenant name, stg-nova.company.us to be filled into the {Tenant} field.  It's not.  Why?