4 Replies Latest reply on Apr 27, 2018 6:12 AM by acocimano

    Software Package failed

    acocimano Apprentice

      Guys, I got stucked with our Win 10 Deployment. The Office 2016 distribution package doesn´t continue within the Win 10 Provision template. It doesn´t abort, it downloads all the files and holds on. It stays till I kill the provisioning task. The software package as a standalone task works.

      Anyone with similar experience or even a solution?

       

      I attached some of the logfiles, the office 2016 package ID is 374.

        • 1. Re: Software Package failed
          Kayla.Culpepper SupportEmployee

          Thanks for posting to the Ivanti Community.

          Sorry that it seems no one has the answer to be able to assist you on this yet.  Did you manage to get any further information on this? Please share anything you deem useful and the community may be able to offer some help.

          If not then please do consider the other ways to engage with us to get assistance:

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          Kayla Culpepper
          Customer Service Coordinator
          Ivanti

          • 2. Re: Software Package failed
            Walker Rookie

            Hi there,

            This could be something as simple as the installer waiting for input. The install needs to be completely silent. This is done by creating an .MSP file (used to be known as a transform file) with the Microsoft Office Customization Tool. This is done by running the Office "setup.exe" with the /admin switch.

            In case you haven't done this, give this a try.

            • Unpack the office installation to your distribution share.
            • In your run line - [Run: \\path to install files\setup.exe /admin] This will launch the Microsoft Office Customization Tool
            • Go through the install options filling out the fields like "product Key" , accept the terms, display level..etc.
            • When you are done,  save and name the .MSP file that will be created.
            • Place the new .MSP file in the "Updates" folder of the Office Installation that is in the Distribution share.
              • Setup.exe looks in the updates folder for the .msp file. It will use the settings you provided with the Microsoft Office Customization Tool for the install
            • In your provisioning Template, for the install Office 2016 action, The  action type = "Execute File"
            • The Target path = the location of the Setup.exe for the office install

            Nothing else is needed because setup.exe in conjunction with the answer.msp makes the install silent.

            • 3. Re: Software Package failed
              Walker Rookie

              For a software distribution Package, it is the same thing.

              Create an executable package and point it at the setup.exe

              For additional files, Add everything in the install share.

              • 4. Re: Software Package failed
                acocimano Apprentice

                Thanks for your input.

                But I´ve got a working Office 2016 software distribution package. It works as a task but not inside a provisioning template. It gets stucked only there.