2 Replies Latest reply on Apr 4, 2018 11:41 PM by hothotheat

    Line Breaks Lost From Incident Detail when In Task Assignment View

    hothotheat Apprentice

      Hi All,

       

      When copying and pasting info from mail logs the line breaks are respected in the incident details with the main incident form however when generating a task this information is used for the incident details and the line breaks are ignored

       

      This makes it hard for engineers to read the email that comes via assigning the task or when looking at the task itself. They have to open the incident to see the information without the line breaks

       

      Does anyone know if there is a setting or way to prevent that data from being copied over without the line breaks being stripped.  I have checked fields and form settings but can't come up with anything

       

      Thanks