1 Reply Latest reply on Apr 12, 2018 8:24 AM by AlasdairRobertson

    how to prevent permanent deletion of emails


      We are using ISM Cloud and we are creating new incidents for every email that hits our support mailbox.  One of the issues is that we are running into is that randomly tickets stop getting created, however the inbox is still being scanned by ISM which permanently deletes emails after they are parsed.  Is there anyway to configure it so that it just leaves them in the deleted items folder in the mailbox? That way when we a ticket is not created at least we can know and respond to the emails manually if needed.  Right now we have no way of knowing even how many tickets we have missed.