4 Replies Latest reply on Nov 21, 2018 4:11 AM by Abh!shek

    ISM - EPM Integration

    SLaux Rookie

      Hello everyone,


      I would like to configure the ISM - EPM Integration but the documentation leaves me with some questions.


      I have downloaded and imported the package from the ivanti marketplace:



      I try to do the configuration like the ISM-EPM Integration Guide says, but I don´t know where I can find the point 4.1, 4.2, 4.3, 4.4, 4.5 and also 5.1.


      Is there anyone who can help me or knows where to find the missing information?


      Thank you all for the support.


      Kind regards

        • 1. Re: ISM - EPM Integration
          NSCi-Gary Rookie

          Good Afternoon SLaux,


          Were you able to find out any additional information on 4.4 or 4.5?


          From what I can tell,


          4.1 is HTTPS://{CoreServerName}

          4.2 is the Domain Username of an account with IEM rights

          4.3 is the password for that domain account.


          This is based upon the data found in the integration script that was created with the metadata package import.

          • 2. Re: ISM - EPM Integration
            Fabian Schmidt Expert



            I just opened a support case for this, as I'm not able to get the integration to work.

            But I guess you can find Client ID and Secret Key within the tps.config file on the EPM Server in the following folder: C:\ProgramData\LANDesk\ServiceDesk\My.BridgeIT

            This config file contains two configuration key, that might be the correct ones:

            <add key="IdentityServerClientId" value="<<REMOVED>>" />

            <add key="IdentityServerSecret" value="<<REMOVED>>" />


            Maybe you have more luck, even with thos information the Integration does not work.




            • 3. Re: ISM - EPM Integration
              NSCi-Gary Rookie

              Good Morning Everyone,


              I was able to find the resolution with the help of support.


              On the EPM server you need to modify the "C:\ProgramData\LANDesk\ServiceDesk\My.IdentityServer\IdentityServer3.core.models.client.json" file to use Flow 4 instead of flow 3


              Once you make this change, save the file then restart IIS.


              Inside of the file is the username and password you should use. See screenshot below (and also keep in mind to back-up the file before trying.)


              • 4. Re: ISM - EPM Integration
                Abh!shek Rookie

                Hello Slaux,


                i am also trying to do the EPM ISM integration. version of ISM 2018.1 EPM 2017.3 respectively.


                can you please help me with below information.


                1 :  EPM configuration as well as ISM configuration in ISM. e.g field information of all the fields  like base server ,User name,Password,Clint ID,Client Secret Key. and in ISM  tab ISM Status Update UR and Current API Key and PFA for your reference .


                2: I have checked on community and found out that the package is no longer available for integration. message showing after clinking on  https://marketplace.ivanticloud.com/packages/ISMEPMIntegration/. please do let  me know from where i will get this package and how i will able to import it in system


                3: can you please provide the detail steps we need to perform from both ISM and EPM end because i have not found any document which explain detail steps of this integration.?


                4: I am also not able to find API key for ISM under Config> SecurityControl>API keys . from where we will get these key .


                Thanks in advance. Thank you!