2 Replies Latest reply on Apr 23, 2018 11:38 PM by perkopperdal

    Installation of 2018.0 fails with error code 1603

    perkopperdal Rookie

      Hi.

      I can't seem to figure out the installation of 2018.0

      Error log shows (the end of it):

       

      MSI (s) (0C:84) [12:08:31:404]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

      MSI (s) (0C:84) [12:08:31:404]: Error in rollback skipped. Return: 5

      MSI (s) (0C:84) [12:08:31:408]: Note: 1: 2318 2: 

      MSI (s) (0C:84) [12:08:31:408]: No System Restore sequence number for this installation.

      MSI (s) (0C:84) [12:08:31:408]: Unlocking Server

      MSI (s) (0C:84) [12:08:31:414]: PROPERTY CHANGE: Deleting UpdateStarted property. Its current value is '1'.

      Action ended 12:08:31: INSTALL. Return value 3.

      MSI (s) (0C:84) [12:08:31:415]: Note: 1: 1708

      MSI (s) (0C:84) [12:08:31:415]: Transforming table Error.

       

       

      MSI (s) (0C:84) [12:08:31:415]: Transforming table Error.

       

       

      MSI (s) (0C:84) [12:08:31:415]: Product: Xtraction 2018.0.0 -- Installation failed.

       

       

      MSI (s) (0C:84) [12:08:31:415]: Windows Installer installed the product. Product Name: Xtraction 2018.0.0. Product Version: 18.0.0. Product Language: 1033. Manufacturer: Ivanti, Inc.. Installation success or error status: 1603.

       

       

      MSI (s) (0C:84) [12:08:31:416]: Attempting to delete file C:\Windows\Installer\3816e4.mst

      MSI (s) (0C:84) [12:08:31:454]: Deferring clean up of packages/files, if any exist

      MSI (s) (0C:84) [12:08:31:454]: Attempting to delete file C:\Windows\Installer\3816e4.mst

      MSI (s) (0C:84) [12:08:31:454]: Unable to delete the file outside of the engine. LastError = 2

      MSI (s) (0C:84) [12:08:31:454]: MainEngineThread is returning 1603

      MSI (s) (0C:50) [12:08:31:459]: RESTART MANAGER: Session closed.

      MSI (s) (0C:50) [12:08:31:459]: No System Restore sequence number for this installation.

      === Logging stopped: 16.04.2018  12:08:31 ===

      MSI (s) (0C:50) [12:08:31:467]: User policy value 'DisableRollback' is 0

      MSI (s) (0C:50) [12:08:31:467]: Machine policy value 'DisableRollback' is 0

      MSI (s) (0C:50) [12:08:31:467]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (0C:50) [12:08:31:467]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (0C:50) [12:08:31:467]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (0C:50) [12:08:31:468]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (s) (0C:50) [12:08:31:468]: Destroying RemoteAPI object.

      MSI (s) (0C:D4) [12:08:31:468]: Custom Action Manager thread ending.

      MSI (c) (40:08) [12:08:31:470]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (40:08) [12:08:31:470]: MainEngineThread is returning 1603

      === Verbose logging stopped: 16.04.2018  12:08:31 ===