2 Replies Latest reply on Apr 19, 2018 8:03 AM by bunnisch

    Owner field in List view is sometimes showing Display Name of createdby in Owner field, even though Owner is NULL in the Database.

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      Owner field in List view is sometimes showing Display Name of createdby in Owner field, even though Owner is NULL in the Database. There was no owner previously assigned. Since Dashboards use searches, the display information is showing up incorrectly there as well.

       

      Can someone tell me how to fix this?

       

      I have already remove the Owner column and added it back to the list view.

       

      If I run a search by Owner the record does not show up. The record shows up when doing a OwnerTeam = 'TeamName' search.

       

      I checked the Database and confirmed that the Owner field is NULL. It should not be showing the DisplayName of the createdby(user that assigned the ticket to the team).