3 Replies Latest reply on May 17, 2018 3:07 PM by AlasdairRobertson

    CI - Name Changes Unlink Incidents

    RyanW Apprentice

      I want to get a history on each piece of equipment involved in incidents.  However, the name associated with that piece of equipment will change.  The AssetTag does not change.

      Once the name changes, the incidents that were previously linked become unlinked.

      The CI in each of these screenshots are the same asset (trust me)... but, as you can see, there are no linked incidents.

       

      How can I ensure that the link remains after the name has changed?

       

      Thanks,

      Ryan