2 Replies Latest reply on Apr 25, 2018 1:23 AM by [email protected]

    Confirmation/Warning message based on incident priority

    sarah.warne@it.ox.ac.uk Rookie

      Is there a way to show a warning message when an incident has been set to a priority 1? The priority is set using a calculation rule based on impact and urgency (OOTB configuration I believe). We have a workflow that runs on save to notifiy certain people that a P1 has been raised so the warning needs to come up before the record is saved.