2 Replies Latest reply on May 22, 2018 4:01 PM by bfrey

    How to restrict changing incident owner team on incident to administrators, managers, the current team members, and not assigned at all.


      I was trying to do it with a read only rule, but can't get it right.

      I want teams to be able to change the owner of an incident within their own team, but only managers or administrators can change to a different incident team. Anyone can assign a blank team the first time, usually populated by rule on creation.