I created a request offering. Upon submission via Self-Service it is assigned to team Service Desk and owner is blank. HEAT documentation states, "The default owner team for service requests created from the Self-Service Portal is Service Desk, while the default owner and owner team for service requests created from Ivanti Service Manager is the login name and team of the logged-in user."
At the time of creation I want to override the Self Service defaults and the Service Manager defaults. The owner's team should not be the current user's team nor should it be Service Desk. I tried adding an update block to the workflow and provided and explicit hard coded value for team. The update is ignored.
Does anyone know how to setup the workflow to override the default team with something other than Service Desk or currentUser team? (BTW I tried creating an invisible field with the correct team and then inserting a function in the update block to pull the value from the invisible field. It didn't work.