How does HEAT decide what description to show when you attach a CI asset to an incident? Where can you go in the system to configure which field to display? From what I can tell, it looks like HEAT uses the Name field. However, we added a new CI, and when we link the asset to an incident, it is using the Serial Number field for the description; even though the Name field is populated. We would like to standardize the description for all CI assets that are linked. Any help would be appreciated.
I was finally able to figure out how to change what is displayed when you Link an asset to an incident. I had to open the default form that we use for incidents. I then clicked on the Asset box on the form. Then I went to the left side and clicked on Flex settings. I then scrolled down to the CI I wanted to changed, and clicked on it. I then went to the right side and changed the First Line Field from Serial Number to Name and saved it. Now when I link the new CI, it shows the Name field.