I currently work at an Educational Institution that uses Service Desk 7.7.1. I was told that this version is no longer supported and I am looking to upgrade. Since we have moved to a fully virtualized environment over the past 4 years, I would like to not only upgrade Service Desk, but upgrade the servers themselves. Since spinning up virtual machines is so quick and simple, I would like to setup an entirely new set of servers, Install the latest version of Service Desk and migrate, but all of the documentation points to an in place upgrade and I want to be sure of the correct steps. Our current environment is as follows:
Application Server -- Windows 2008R2
SQL Server -- Windows 2008R2/ SQL 2008R2
Web Server 2012 R2
I would like to spin up 2 new Windows 2016 servers for the App and Web Servers as well as migrate the database to an SQL cluster I created last year (2012R2/ SQL 2016).
I should also point out that we have the LANDESK Core product, which I upgraded in a similar fashion last year, that Service Desk already imports data from. I tested pointing the Service Desk to the new LD Core database and did a test import successfully. Any help or suggestions would be appreciated.