1 Reply Latest reply on May 11, 2018 1:44 PM by Srini

    As a Self Service User, I'm getting this Error "Unhandled system exception: Exception of type 'DataLayer.PromptException' was thrown."

    Srini Rookie

      When Cancelling a Service Request, I added a prompt for notes to a Triggered Action in the Service Request business rules.when the service request is cancelled. In addition I added a Conditional Expression such that it prompts only for a certain Request Offering.

      Let me know how to either

      - Get around this Error "Unhandled system exception: Exception of type 'DataLayer.PromptException' was thrown." OR

      - Display a prompt when a Self Service User is cancelling their Service Request.

      Thank you.