I have created a Request Offering and the problem is that these records will be subject to an SLA based on when we receive the item - however, certain channels (e.g. email) may result in the item remaining in an intray for a certain amount of time. This time needs to then be added to the SLA once the request has been created.
Within the request, I have a 'Date Received' field which I then use to calculate the difference between the days and subtract that from the Escalation values using a run for child - the problem is that it appears to be overwriting (I think I may need to implement a wait stage, HOP are another can of worms too :s) the value I have set.
Anyone have any experience of implementing something similar?