Is it possible to me to add an outside user to our ITSM as a member of a team?
I have an IT Finance team that has an outside contractor that will not have an account with our domain or a domained computer. We use an SSO for people to auto authenticate.
I have set it up with their email, and the option for Internal authentication. I matched the account Support at Ivanti uses to help us.
Did I do this right?