1 Reply Latest reply on May 17, 2018 8:01 AM by jensv

    Can't repair IVA18-001_INTL

    carlos Expert

      Running EPM 2017.3

       

      IVA18-001_INTL = KB4072698_tw1169280.exe

       

      It is detected but it fails to install, even if I just run that file directly from the Server/device nothing happens.

      The system has the registry as described here: https://support.microsoft.com/en-us/help/4072699/windows-security-updates-and-antivirus-software

      But it fails to repair it. The logs? they don't say much:

       

      IVA18-001_INTL detected

           Done

      Sending scan results to core MY-CORE-US

      Contacting server...

      Contacting server...

           Done

      Getting list of patches

      Contacting server...

           Done.  1 patches were found

      Checking for other running install/repair actions

           Waiting

           Done

      Running patch KB4072698_tw1169280.exe

      Installing patch 1 out of 1 patches

      Running pre-install/uninstall script

      Contacting server...

           Failed

      Running post-install/uninstall script

      Sending previous action history to core

      Contacting server...

       

      Any help is appreciated, Tnx.