2 Replies Latest reply on Jun 4, 2018 2:10 AM by DTurner

    Update first unassigned item

    DTurner Expert

      We are looking to implement a 'Get next item' feature, where one of our Analysts will click this button and get assigned the oldest (or whatever determining factor we use) unassigned Service Request in a certain status.


      Any ideas on how I could go about implementing this?