We have been asked to set up a knowledge base, first of all for analysts and eventually end users. I was wondering if anyone here could offer some advice on how you implemented Knowledge Management before we start planning/testing (or perhaps be willing to provide an example of your own).
My main thoughts are:
- how are your analysts finding their information? background search, search field, via a query or a knowledge management landing page?
- will there be a performance impact having background search enabled?
- after being implemented did this meet their expectations? i.e. did this improve efficiency in finding the required information than when they searched via other internal sources such as SharePoint, Filestores or company website?
Any other words of wisdom before we embark upon our Knowledge Management journey welcome
Thanks in advance,