As some of you know from my last few questions, I am a new ISM manager here at the company I work for- I have inherited this setup which have some quirks including a large number of Service Request offerings which utilise Quick Actions to effectively auto-assign tickets to specific people/departments. This morning none of them are assigning correctly.
I have attempted to re-create the quick actions and all looks fine until I go into the workflow instance and see the following error message:
Couldn't open tenant database to read workflow instance
Message: No Exception message.,
No Exception stacktrace
Error handling workflow processor event.
Message: Object reference not set to an instance of an object.,
To me it looks like it's not even hitting the quick actions any more and I honestly have no idea why.
The DB server is up and running, it has space. CPU is normal- no changes have been made over the weekend.
Any assistance would be appreciated, happy to provide any further information required.